Agent API
AI employees that work your systems the way your best people do.
New Service Request
14 of 112 fieldsBuilt for the systems you already run
Every choice opens the next list.
One answer decides the next set of options, and each level has its own rules. Agent API knows the whole tree, so the AI employee picks the right value at every step.
Integrate accurately with your most complex systems and workflows.
What is Agent API?
The secret behind xAIa's implementation excellence.
Agent API is xAIa's own intellectual property in the integration layer. It connects AI employees to a client's CRM, ERP and databases, following the same screens, fields and rules a trained employee would, and checks every entry before it is saved.
Works the way your team works
We map how your people use your systems: every screen, field, dropdown, dependency and rule. The AI employee follows that map on every call.
Checks before it saves
A separate supervisor agent reviews each entry against the conversation and your rules before anything reaches your system.
Recovers on the call
When an entry fails a check, the supervisor tells the AI employee exactly what is missing, and the AI employee asks the customer while they are still on the line.
The problem
"Connected to your CRM" is where most AI projects break.
Connecting is easy. Writing the right value, in the right field, under the right rule, on every call, is the work. These are the three failures we see most.
The wrong option from a long list
With hundreds of similar options, a generic integration picks the closest word and moves on.
Agent API checks the choice against what the customer said before saving.
A required field left empty
The record fails to save, or saves incomplete, and someone fixes it by hand later.
Agent API knows what each record needs and the AI employee asks for it before the call ends.
Duplicates and the wrong customer
A new record for a returning customer splits their history across two profiles.
Agent API identifies the caller before the AI employee speaks and checks again before creating anything.
How it works
From the first ring
Recognise the caller
Agent API identifies the caller from unique identifiers, such as phone number, account or order number, and pulls the entire customer file from your CRM before the AI employee says a word.
Follow your workflow
Your entire workflow is mapped during integration: every screen, field, dropdown, dependency and rule, in the order your team uses them.
Fill the record during the conversation
As the customer explains, the AI employee chooses the right values from the right lists, level by level, while the call is still going.
The supervisor agent validates
A separate agent compares every entry with the conversation and your rules before anything is saved.
Something is off, and the AI employee is told
The supervisor sends the AI employee a message with exactly what is wrong and what to ask. The save stays locked.
Fixed with the customer, on the call
The AI employee goes back to the customer naturally, gets the missing detail and the entry is validated.
Saved, or safely logged
Nothing goes into your system unchecked. Every entry ends one of two ways, both with a full audit trail.
The full customer file, pulled before hello.
Your entire workflow, mapped screen by screen.
Each value picked from the right list, as the customer speaks.
Every entry checked before anything is saved.
Exactly what is wrong, and what to ask.
Corrected with the customer, on the same call.
Nothing wrong ever reaches your system.
to a clean record.
Step 1 of 7A closer look
Three layers behind every entry.
Every field, every rule
Your rules become the AI employee's rules, written once and applied on every call.
What the customer said
Customer"It's running, but it's only blowing warm air."Matched in the list
Service request · validation
Dependency chain
The supervisor agent
A second agent with one job: making sure nothing wrong reaches your system.
Three sources, one verdict
Message to the AI employee
Save is gated
After the call
Every outcome lands in your system with the evidence attached.
Written back
Delivery log
Audit trail
10:41:07Caller identified from record10:42:02Fault type failed rule FT-10110:42:15Fault type corrected on the call10:42:31Record saved, visit type set by rule FT-11810:42:33Call summary and transcript linkedWith and without Agent API
Same call, two very different records.
- Integration
- Generic connector, weeks to months of custom work
- Rules
- Basic field mapping
- Checking
- None before saving
- When it is wrong
- Saved silently, fixed by hand later
- Evidence
- A transcript, if you look for it
- Integration
- End to end, enterprise grade, in 1 to 2 weeks
- Rules
- Your exact fields, dependencies and logic
- Checking
- A supervisor agent before every save
- When it is wrong
- Fixed with the customer on the call, or logged with a note
- Evidence
- A full audit trail on every entry
The 30-day implementation
Integrated in two weeks. Live in thirty days.
Agent API is why the integration, usually the longest part of an AI project, takes the shortest time in ours.
What Agent API has achieved
Running in production today.
AI employees on one CRM across inbound service, extended warranty, dealer complaints and feedback, with the phone team moving from eight people to three.
Read the case study →Calls a month, with customer data confirmed and written back to the client's systems on every call.
Read the case study →Bring us your most complex workflow.
If your team can do it in your system, we can map it.
Speak to us →Systems
Wherever your team works.
If your team works it through a screen, Agent API can map it, from the platforms below to custom and legacy systems built in-house.
Built for enterprise
Your rules, your data, your control.
Agent API runs inside the boundaries your IT and compliance teams set. Nothing is assumed, and nothing changes without you.
Your rules, versioned
Every rule is agreed with your team, documented and changed only with your approval.
Change controlAudit trail on every entry
What was entered, what was checked, what was corrected and when.
Full traceabilityNo data held in between
The integration layer passes data between the call and your system without storing customer records.
Your data stays yoursCustom access rights
A dedicated service account, with access rights set to exactly what the AI employee's role requires.
Scoped by roleQuestions
Frequently asked questions.
What is Agent API?
Agent API is xAIa's own intellectual property in the integration layer, connecting AI employees to a client's CRM, ERP and databases. It follows the same screens, fields and rules a trained employee would, and a separate supervisor agent validates every entry before it is saved.
Can an AI voice agent fill complex CRM forms correctly?
Yes. Agent API maps every field, dropdown, dependency and rule in your system, so the AI employee chooses the right value from long, nested lists and the supervisor agent confirms it against the conversation before saving.
What happens when the AI employee enters something wrong?
The supervisor agent catches it before it is saved and tells the AI employee what is missing. The AI employee asks the customer on the same call. If the value still cannot be confirmed, the entry is logged with a note for your team, and no wrong value is written.
How long does integration take?
One to two weeks for an end-to-end, enterprise-grade integration, followed by around two weeks of conversation design and tuning, for a full implementation in about 30 days.
Which systems does Agent API work with?
CRMs, ERPs, helpdesks, databases, booking systems and custom or legacy APIs. If your team works it through a screen, we can map it.
Is Agent API sold on its own?
Agent API is part of every xAIa implementation. It is how our AI employees connect to your systems.
Your system next
Bring us your most complex system.
We will show you how an AI employee would work it, field by field.
- Workflow and screens mapped
- Rules applied9 of 9
- Supervisor agent checks passed
- Saved with audit trail