HealthcareEvery patient answered, even after hours.
Speak to usExample: Hi, can I move my physio session on Tuesday? The AI employee answers, and the result: Session with Layla moved to Thursday 10:00; Tuesday's slot released for another patient.
- 24/7
- including weekends and public holidays
- ~500ms
- to answer a call
- 90+
- languages, Arabic first
- 100%
- of calls reviewed by ComplAI
Your nurse starts with the whole conversation.
- Answered.Every patient is greeted in their own language, day or night.
- Booked.The appointment goes straight into your practice management system.
- Insurance checked.Coverage and co-payment questions are answered from the patient's record.
- Handed over.Symptoms and clinical questions go to a nurse with everything already known.
- Patient
- Fatima A., 72
- Caller
- Yousef, her son
- Language
- Arabic
- Called to
- Book a check-up
- Mentioned
- Dizzy when she stands up
- Transcript
- Attached
Example, ready for your team
Whether you run a clinic or a hospital.
Answer every patient and keep the schedule full.
Booking and rescheduling
Appointments booked, moved or canceled in your practice management system.
Cancellations handled
A canceled slot goes straight back on the calendar to be filled.
Insurance questions
Plan, network and co-payment questions answered from your records.
No-show recovery
Patients who missed a visit are offered open slots to rebook.
Recalls and check-ups
Every patient due a six-month recall or check-up hears from you.
Evenings and holidays
Patients calling at 22:00 or on a public holiday, answered and booked.
Branch routing
Patients sent to the right branch, with directions and opening hours.
One patient per slot
Each slot is held the moment it is offered, then confirmed or released.
Results and refills
Results and refill requests logged and passed to the right clinician.
Post-procedure follow-up
Patients followed up after a procedure, and any symptom sent to a nurse.
Peak hours
Every caller answered at once, with no hold music.
Every patient's language
Arabic, English, Hindi, Urdu, Tagalog and Malayalam, from the first word.
Hear it for yourself.
Or listen to a recorded enquiry
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Why healthcare teams choose xAIa.
Answered at any hour
Built for patient safety and privacy.
Every conversation follows the rules your regulators set.
Symptoms go to clinicians
Any symptom sends the patient to your nurse line, every time.
Recorded and reviewed
ComplAI reviews 100% of conversations, so every hand-off is on record.
Patient data under PDPL
Stored in the UAE, scoped by role, with retention periods you set.
Questions we get asked
Will the AI give medical advice or tell a patient what to do about symptoms?
- No. The agent does not assess symptoms, does not triage and does not reassure. As soon as a patient describes a symptom, in a call or in a WhatsApp thread, the conversation is handed to a person: your nurse line, the clinician on call, or the emergency instruction you configure. This is a hard escalation trigger applied regardless of how confident the model is, and it is the first thing tested before anything goes live.
What stops the AI double-booking a slot or looping a patient through reschedules?
- Two things, both operational. Slots are held at the moment the agent offers them and the hold is confirmed or released before the conversation ends, so two simultaneous conversations cannot be given the same 09:30. Reschedules are capped: after a set number of moves on one appointment, or a move inside the cancellation window, the agent stops offering alternatives and hands the patient to the desk. These are the two failure modes that actually bite in production, and both are configuration you own.
Does this work on WhatsApp, or only on the phone?
- Both, and in most GCC clinic deployments WhatsApp carries more of the volume than voice. The same agent answers the branch phone number and the WhatsApp thread, with the same patient record, the same booking rules and the same escalation triggers, so a patient who starts in a thread and then calls does not start again. Voice connects to your existing telephony: SIP trunks, contact center platforms, cloud PBX and licensed operator numbers.
Where does patient data live and who can see it?
- In region, under the UAE PDPL, Federal Decree-Law No. 45 of 2021. The agent connects to the practice management system you already run and reads only the fields the task needs, so a booking conversation does not open a clinical history. Access is scoped by role, retention windows are set by you, and every read and write is logged against the conversation that caused it. On-premise deployment is available where the group's policy requires the data never to leave its own estate.