AI agents for call centers in the UAE
Answer every caller at once, even on your busiest day.
AI call center
- 1.5M+
- Production calls handled by xAIa
- 57,000
- Calls in a single day
- 100+
- Concurrent calls
Example: Hi, can you move my technician visit to the afternoon? The AI employee answers, and the result: Visit moved to Thursday 14:00; Call scored for QA by ComplAI.
What changes on your floor
AI agents beside your call center team.On the numbers, telephony and CRM you already run.
See what changes when AI employees take the routine calls and the peaks, and ComplAI reviews every call.
Without xAIa
With xAIaWith xAIa
Peak hours
Callers queue once every agent is busy.
100+ concurrent calls, so a billing run or an outage is answered at once.
Your numbers
A new platform means new numbers.
Your existing UAE numbers, over a SIP trunk from e& or du, or through your contact center platform.
Hand-off
Callers repeat themselves after a transfer.
Your agent receives the caller, the account and the transcript so far.
Quality review
Supervisors review a sample by hand.
ComplAI reviews every call, human and AI, against your scorecard.
Go-live
Hire, train and roster before the phones are covered.
From pilot to production in 30 days, then 30 days of Hypercare.
In production at a global home appliance leader.
A global home appliance and after-service retailer
- Inbound service calls a month
- 20,000+
- Calls with no human escalation
- 72%
- AI employees, 1 inbound and 3 outbound
- 4
Summer peaks filled the after-sales lines, and on every call agents switched between the phone and the CRM to file the case into fields with thousands of possible values.
The inbound AI employee now knows the caller before it answers, registers the case in the CRM and assigns a technician. The call center team now supervises the AI employees and handles the conversations that need judgement.
Read the storyWhether you run the floor or review its calls.
Handle peaks and routine calls beside your team.
Peaks and outages
Calls from a billing run or an outage, answered with no queue.
Your existing routing
Your ACD sends calls to your AI employees like any other skill group.
Resolved in the call
Balances read, appointments moved and tickets raised before the caller hangs up.
Warm transfers
Your team gets the account, the transcript so far and the next step.
One queue first
Start with one queue, read two weeks of results, then add the next.
After hours
Nights, weekends and public holidays answered when the floor is closed.
Every call scored
Human and AI calls alike, scored against your scorecard and the regulator's rules.
Riskiest calls first
Exceptions ranked by risk, with the evidence from the call attached.
Searchable calls
Every call recorded and transcribed, searchable by what was said.
Why calls escalate
Escalation reasons ranked by how often they happen, per queue.
Supervisor reports
Volume by hour, containment rate and handle time, built from every call.
Every call on the record
Each call attached to the CRM record with the recording, the transcript and the outcome.
Hear it for yourself.
Or listen to a recorded enquiry
0:00 / 0:52
In short
xAIa puts AI voice agents into the call center you already run, on your existing numbers, telephony and CRM. They answer in about half a second, hold 100+ concurrent calls and hand complex calls to your team with full context. Pilot to production takes 30 days, and xAIa delivers the build, integration, testing and Hypercare.
Enterprise
Built to run inside your enterprise.
57,000
calls handled in a single day
Enterprise
Built to run inside your enterprise.
57,000
calls handled in a single day
As many calls at once as your lines carry, with 57,000 handled in a single day.
In a UAE cloud, inside your private cloud, or on premise in your own data centre. Speech recognition, the language model and the voice can run in the UAE, so conversations are processed in-country, not only stored there.
Your CRM, ERP and case systems through their APIs.
Your existing numbers, through a SIP trunk, cloud PBX or your contact centre platform. WhatsApp, Instagram and web chat run on the same AI employee.
Role-based access, audit logs on every action, limits your team sets, PII redaction, and ComplAI checking every conversation. Your data never trains shared models.
By industry
AI call centers in banking and government.
Last updated
Questions call center leaders ask about AI agents
Do we have to replace our contact center to use AI?
- No, and replacing it is the wrong first move. The AI connects to your existing telephony and CRM and takes one queue or one number to begin with, so your platform, routing and reporting stay as they are. Once containment and escalation numbers are proven against real traffic, you widen it to the next queue. Teams that switch every channel on at once usually manufacture a visible failure in week one.
How many calls can an AI call center handle at the same time?
- xAIa's AI agents handle 100+ concurrent calls, within the capacity of your telephony. A floor of forty agents holds forty conversations and the forty-first caller queues, while the AI agents answer each new caller as they arrive. xAIa has handled 1.5M+ production calls, with a record 57,000 calls in one day and 750,000 in one month.
What happens when the AI cannot handle a call?
- It stops and hands to a person, and the handover is warm. Complaints, distressed callers, disputes, cancellations and transactions above a value you set are hard escalation triggers applied regardless of the agent's confidence. Your colleague receives the caller identity, the account, the transcript and the intended next action, so the caller never repeats themselves. The AI does not negotiate, does not make goodwill decisions and does not improvise policy.
How long does it take to get AI into an existing call center?
- 30 days from pilot to production. Most of that time goes to integration and script work: telephony routing, CRM fields, escalation rules and the QA scorecard. After go-live come 30 days of Hypercare, when the escalation triggers are tuned against live calls, and then, if you choose it, an AI managed service with a named project lead and AI solutions engineer.