AI customer support on voice and WhatsApp
Resolve account questions in one conversation, at any hour.
AI customer support that verifies the customer, answers from the live account and makes the change they asked for, on voice, WhatsApp, web chat and email.
Example: Hi, I've moved. Can you change the address for Thursday's delivery? The AI employee answers, and the result: Address updated in your order system; Ticket closed with a summary attached.
Order updated
- Address updated in your order system
- Ticket closed with a summary attached
- ~500ms
- to answer a call
- 24/7
- including weekends and holidays
- 90+
- languages, Arabic first
- 100%
- of calls reviewed by ComplAI
Channels and systems
Every channel, one account history.
A customer who messages on WhatsApp on Tuesday and calls on Thursday picks up where they left off.
See Omnichannel AI
Whether customers ask about a bill or an order.
Answer balance and invoice questions, and update the account.
Accounts and billing
Track orders, change deliveries and rebook appointments.
Orders and bookings
Your team starts with the full context.
- Answered.Every call and message answered right away, with no queue.
- Verified.The customer is checked against your record before anything is shared.
- Resolved.The answer comes from the live account, and the change is saved.
- Handed over.Disputes and complaints reach your team with the full history.
- Customer
- Khalid R.
- Verified
- One-time code
- Invoice
- October
- Reason
- Late fee disputed
- Transcript
- Attached
- Next step
- Refund decision
Example, ready for your team
In short
xAIa's AI customer support works on voice, WhatsApp, web chat and email from one account history. It verifies the customer, answers from your live records, makes the change they asked for and hands disputes and complaints to your team with the full conversation. It runs 24/7 in 90+ languages, Arabic first.
Enterprise
Built to run inside your enterprise.
- Your numbers
- Web chat
Enterprise
Built to run inside your enterprise.
- Your numbers
- Web chat
Your existing numbers, through a SIP trunk, cloud PBX or your contact centre platform. WhatsApp, Instagram and web chat run on the same AI employee.
In a UAE cloud, inside your private cloud, or on premise in your own data centre. Speech recognition, the language model and the voice can run in the UAE, so conversations are processed in-country, not only stored there.
Your CRM, ERP and case systems through their APIs.
Role-based access, audit logs on every action, limits your team sets, PII redaction, and ComplAI checking every conversation. Your data never trains shared models.
As many calls at once as your lines carry, with 57,000 handled in a single day.
By industry
Customer support by industry.
Last updated
Questions support teams ask about AI
What is AI customer support?
- AI customer support is an agent connected to your systems of record that handles inbound service contacts end to end, on voice, WhatsApp, web chat and email. It verifies who it is speaking to, answers from the live account, and makes the change the customer asked for inside the same interaction. Anything outside the permissions it has been given goes to a person with the history attached.
Can the AI change something on my account, or only answer questions?
- It changes things, within permissions you set. Updating an address, moving a payment date, logging a meter reading, rebooking an appointment or closing a ticket are all write actions the agent can complete during the conversation. Refunds, cancellations, credit decisions and anything above a value threshold are normally kept on the human side, and that boundary is a setting you control.
What happens when the AI cannot help?
- It escalates, and it does so on rules you set. Distress, disputes, complaints about a named person, cancellation requests and high-value transactions are hard triggers that transfer regardless of how well the conversation was going. The person receiving it inherits the verified identity, the transcript so far and the action the agent was about to take, so the customer is not asked to repeat anything.
Does it work on WhatsApp as well as the phone?
- Yes, and it treats them as one conversation. WhatsApp carries the things a phone call is bad at: a document sent and read, a payment link, a booking confirmation the customer can scroll back to. Voice carries the things a thread is bad at: urgency, distress and anything the customer would rather say out loud. The account history is shared, so a contact can start on one and finish on the other.