Home appliances & retailEvery order, delivery and repair, answered at any hour.
Speak to usExample: Hi, my fridge stopped cooling this morning. It's still under warranty. The AI employee answers, and the result: Warranty visit booked, tomorrow 10:00; Fault details saved to the service case.
- ~500ms
- to answer a call
- 24/7
- including weekends and public holidays
- 90+
- languages, Arabic first
- 100%
- of calls reviewed by ComplAI
Whether you sell appliances or service them.
Answer every order and delivery question, and sell more.
Order status
Where an order is, read straight from your order system.
Delivery booking
Delivery and installation slots booked while the customer is on the line.
Product questions
Sizes, features and stock answered from your own catalog.
Returns and exchanges
Your returns policy explained, and the return booked.
Payment links
A secure payment link sent the moment it is asked for.
Every customer's language
Arabic, English and 90+ more, from the first word.
Fault reporting
The fault, model and serial number captured in the first call.
Warranty checks
Warranty status read from your records before a visit is booked.
Technician booking
Visits booked into open technician slots, with a reminder sent.
Visit updates
Customers told when the technician is on the way.
Spare parts
Part availability and price answered from your parts list.
Hand-off to your team
Complaints and complex faults passed to a person with full context.
Your technician arrives knowing the fault.
- Answered.Every call picked up in about half a second, day or night.
- Identified.The customer, product and warranty matched to your records.
- Booked.The repair visit goes straight into a technician's schedule.
- Handed over.Complaints and complex faults go to your team with full context.
- Customer
- Nadia K.
- Product
- Refrigerator
- Fault
- Not cooling
- Warranty
- Covered
- Visit
- Tomorrow, 10:00
- Transcript
- Attached
Example visit, ready for the technician
Hear it for yourself.
Or listen to a recorded enquiry
0:00 / 0:52
Why retail and service teams choose xAIa.
First to every customer
Built for customer data rules.
Every conversation follows the rules your regulators set.
Identity checked first
An order number or phone number is checked before details are shared.
Every call on record
Recorded, transcribed and kept in the UAE.
Changes within your limits
Refunds and anything above your limit stay with your team.
Questions we get asked
Can the AI book repair visits into our technician schedule?
- Yes. It checks the warranty and the open slots in your scheduling system, books the visit while the customer is on the line, and sends a reminder before the technician arrives.
Does it work on WhatsApp as well as calls?
- Yes. Customers can call or message, and the AI employee keeps one conversation across both, so nobody repeats their order number.
What happens with complaints or complex faults?
- They go to a person on your team with the full conversation, the product and the warranty status attached.
Which languages does it speak?
- Arabic and English first, and 90+ languages in total, including a switch from one to another mid-conversation.