Example: ComplAI reads one call's transcript, the agent and the customer line by line, flags each line against the rules (pass, risk or breach), and adds a verdict for every call to one list.
AI call compliance monitoring
Review every deal against every rule that applies.
ComplAI reads every recorded call on a deal, human and AI, against UAE rules, supplier terms and your scripts, and gives your reviewers the riskiest deal first.
Example: Both calls on deal 4471 passed QA. Is the deal clean? The AI employee answers, and the result: Deal flagged high risk, both calls attached; Added to Karim's coaching list.
A sale opens on one call and closes on another, often weeks apart. ComplAI reviews the whole deal against every rule that applies.
What every deal is checked for.
Every conversation follows the rules your regulators set.
Consent before the pitch
Every pitch on the deal checked for consent obtained first.
Opening disclosures
Recording notice, company and purpose checked as each call opens.
Calling hours and refusals
Calls checked against the permitted window, and refusals against the next contact.
Whether you run compliance or a sales team.
Review every deal, with the evidence a regulator asks for.
Every call reviewed
100% of calls checked against your rules as each recording lands.
Cross-call breaches
A disclosure contradicted on a later call is caught on the deal.
Three rule sets
Regulator, supplier contract and industry code checked, with the missed obligation named.
Verdicts you can defend
Independent passes must agree before a verdict is written, or a person decides.
Risk-ranked queue
Exceptions ranked by exposure, each opening at the marked moment in the audio.
Evidence on file
Recording, timestamp, rule version and reviewer sign-off linked to every verdict.
Human and AI agents
Both sides of your floor audited on exactly the same terms.
Deals across agents
A deal opened by one agent and closed by another, reviewed as one.
Calls after a refusal
A refusal on one call checked against the next contact on the deal.
Coaching from findings
Repeat findings feed a coaching list for the agents producing them.
Arabic and English calls
Each call's language detected, and mixed calls reviewed in both.
Your existing telephony
Recordings taken from your SIP trunks, contact center platform or cloud PBX.
In short
ComplAI, xAIa's compliance layer, reviews every recorded call, human and AI, against the rules that apply to it: UAE regulation, your supplier contracts and your own scripts. It links the calls that belong to one deal, so a breach that spans two calls is found, and ranks each finding by risk with the evidence attached.
Enterprise
Built to run inside your enterprise.
Controls
- Role-based access
- Audit log on every action
- Limits your team sets
- PII redaction
- ComplAI on every conversation
- Your data trains shared modelsNever
Enterprise
Built to run inside your enterprise.
01Who controls it
02Where it runs
03What it connects to
04How calls reach it
Controls
- Role-based access
- Audit log on every action
- Limits your team sets
- PII redaction
- ComplAI on every conversation
- Your data trains shared modelsNever
Role-based access, audit logs on every action, limits your team sets, PII redaction, and ComplAI checking every conversation. Your data never trains shared models.
In a UAE cloud, inside your private cloud, or on premise in your own data centre. Speech recognition, the language model and the voice can run in the UAE, so conversations are processed in-country, not only stored there.
Your CRM, ERP and case systems through their APIs, so each recording is filed on the account and the deal it belongs to.
Recordings from the telephony you already run, through a SIP trunk, cloud PBX or your contact center platform, ingested as each call ends.
By industry
AI call compliance in your sector.
Last updated
FAQ
Questions compliance teams ask about AI call review
What does deal-level review catch that per-call QA misses?
- The contradiction that spans two conversations. A disclosure given correctly on the opening call and contradicted on the closing call is a breach, but reviewed one recording at a time both calls pass, because neither contains the error on its own. ComplAI reconstructs the whole deal across every call attached to it, often weeks apart and with a different agent on each, and reviews the whole sequence.
Does ComplAI review human agents or only AI calls?
- Both, on the same terms. It ingests recordings from the telephony you already run, so a floor of human agents is reviewed against the same rule sets as any AI agent in the same operation. For most teams that is the first time both sides have been measured by one standard.
How does it handle rules that contradict each other?
- It reports the conflict openly, outside the score. A deal is checked against the regulator, the supplier contract and the industry code at once, and these rarely line up: one requires a disclosure, another words it differently, a third times it differently. The output names the obligation that was missed and the rule set it came from, so the discussion happens over a specific clause.
Does 100% review replace the compliance team?
- It changes how the team spends its day. A reviewer clears 15 to 20 calls a day and cannot cover a busy floor, so sampling reaches 1 to 2% and the other 98% goes unread. ComplAI reads all of it, ranks the exceptions by risk and marks the moment in the audio, so the reviewer's day goes to judgment calls.