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Planned work and faults
Every caller hears the latest restoration time in their language, and your engineers keep working on the repair.
AI for utilities and energy brokers
Bill questions answered, and renewals called before they lapse.
Why is my bill so high? When is the power back on? Your AI employee answers both from your own records, in Arabic, English and the other languages your customers speak, 90+ in all. For energy brokers, it calls the renewal book before contracts end.
Example: Hi, my electricity bill is almost double this month. Why is it so high? The AI employee answers, and the result: Three-month plan set up, inside your billing rules; Cause, plan and call saved to the account.
Outage, moving and renewal calls, handled by AI employees.
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Moving in and moving out
Activation requests, final bills and deposit refund questions handled in one call, any day of the week.
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Renewal windows
Each business reached before its contract ends and out-of-contract rates can apply.
AI employees in production at a UK energy brokerage.
A utility and energy brokerage in the UK
- Calls a month
- 350,000+
- Market
- United Kingdom
- Work
- Renewals and data cleansing
- Channel
- Voice
Each business in the renewal book had to be reached inside its window, and the records went out of date as occupiers, decision makers and contract end dates changed.
xAIa's AI employees called the renewal book with each contract's details loaded, read the approved consent script in full and wrote every outcome back to the records, so each pass left the book more accurate.
AI employees for utilities, district cooling and energy brokers.
Utilities
District cooling
Energy brokers
Answer bill, outage and moving calls in the customer's language.
Readings, slab rates and charges compared with past bills, and the reason explained from the account.
Utilities
Answer chiller bill, deposit and cooling calls for every unit.
Capacity and consumption charges on a chiller bill explained line by line from the resident's own account.
District cooling
Reach every renewal before the contract end date.
Each business called inside its renewal window, with the contract details already loaded.
Energy brokers
A high-bill call, resolved in one conversation.
- Account matched.The caller is matched to the account before any detail is shared.
- Cause found.This month's reading, slab and charges compared with past bills.
- Plan agreed.Instalments set up inside your rules, the terms explained and a copy sent.
- Saved for billing.The cause, the plan and the recording are added to the account.
- Customer
- Lina H.
- Question
- Bill almost double
- Cause
- AC use, higher slab
- Plan
- 3 monthly payments
- Terms
- Sent on WhatsApp
- Recording
- Attached
Example call, ready for your billing team
Utility and broker rules, followed on each call.
Every conversation follows the rules your regulators set.
Summer disconnection rules
Reminders to Abu Dhabi homes carry no disconnection warning from 1 June to 30 September.
Plan terms read as approved
Abu Dhabi instalment terms explained in full, in the customer's language, with a copy sent.
Each market's registry screened
UAE marketing lists against the Do Not Call Registry, UK lists against TPS and CTPS.
Consent and broker fees disclosed
UK renewals read your approved consent script and fee wording in full, every call.
Hear it for yourself.
Or listen to a recorded enquiry
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FAQ
Questions utilities and energy brokers ask
Can an AI employee handle a utility's summer bill peak?
- Yes. Calls are answered in parallel, up to the number of lines your telephony carries, so the high-bill calls of the hottest months are answered as they come in. xAIa's busiest day so far was 57,000 calls, and a utility and energy brokerage in the UK carried 350,000+ calls a month on xAIa's AI employees.
We already run a chatbot. What does a voice AI agent add?
- The phone line. A voice AI agent answers your existing numbers in the caller's language, Arabic and English first, works from your billing and account records, and continues on WhatsApp when the customer needs their terms in writing or a link to pay.
Which utility calls go to a person?
- Disputes, disconnections, compensation claims, distressed callers and anything above the limits you set are passed to your team with the account, the transcript and the checks already made. A gas smell, sparking cables or a customer with a critical medical need goes straight to a person or your emergency line.
Is AI outbound calling legal for utilities and energy brokers?
- In the UAE, Cabinet Resolution No. 56 of 2024 allows automated communication systems on marketing calls within its rules: Do Not Call Registry checks, calls between 09:00 and 18:00, a recording notice at the start and no further calls after a refusal. In the UK, the ICO's telephone marketing guidance does not yet say whether an AI voice counts as a live call or an automated one, so the legal basis for each campaign is your compliance team's decision. Renewal lists are screened against TPS, CTPS and your own do-not-call list, and the AI employee reads the script your team approves on every call.
Where are a utility's call recordings and data held?
- In the UAE, or on servers your utility runs itself where its security rules require that. Access is by role and logged, retention follows your policy, and nothing from your calls is used to train shared models.
Where should a utility start, and how fast can it go live?
- With one journey that carries real volume, such as high-bill questions or renewal calls. xAIa's pilots reached production in 30 days, and outages, moving home and payment plans follow once the first journey has proved itself on live traffic.