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AI receptionist in Dubai and the UAE
Every customer answered and booked, even after you close.
Ava, xAIa's voice AI receptionist, answers in your language.
24/7
Every call
90+
Languages
~500ms
To answer
Whether you run a clinic or an office.
Answer every patient and book the appointment, day or night.
Appointment booking
Live slots offered and booked while the caller is on the line.
Changes and cancellations
Appointments moved or canceled in the same live diary.
New or existing patient
Existing patients matched to their file, new ones captured in full.
Insurance questions
The insurer, policy number and exact question captured for your team.
Everyday questions
Ramadan hours, parking, costs and what to bring, from your approved content.
Booking confirmations
Time and a location pin sent the moment a slot is booked.
Who is calling
Buyer, tenant, supplier or courier, with the reason established first.
Warm transfers
During office hours, callers reach the right person with full context.
Messages with detail
After hours, the question, reference, urgency and callback time are captured.
Ready by morning
Each message lands in the inbox or WhatsApp group your team checks first.
Arabic and English
Answered in the caller's language, switching mid-sentence when they do.
Your existing number
Connects to your current phone system, so callers keep the number they know.
Your front desk starts with every call logged.
- Answered.Picked up on the first ring, evenings and weekends included.
- Identified.Matched to an existing file, or captured as a new caller.
- Booked.The caller picks from live slots, and the booking goes into your diary.
- Handed over.Open questions reach your team with the full context attached.
- Caller
- Layla K.
- Status
- New patient
- Booked
- Thursday, 09:30
- Branch
- Al Quoz
- Open question
- Insurance cover
- Callback
- Tomorrow, 10:00
Example, ready for your team
“Our discerning client base is primarily international and expects efficiency and prompt responses as standard. With xAIa, every call and message is answered immediately, in the buyer's language, and our advisors need only step in once the lead is qualified.”
In short
xAIa's AI receptionist answers your main line on the first ring, day and night, in 90+ languages with Arabic and English first. It books callers into the diary you already use, answers routine questions from your approved content and passes everything else to your team with full context. Every call is recorded, transcribed and written back to your records.
Enterprise
Built to run inside your enterprise.
Processed in the UAE
Enterprise
Built to run inside your enterprise.
Processed in the UAE
In a UAE cloud, inside your private cloud, or on premise in your own data centre. Speech recognition, the language model and the voice can run in the UAE, so conversations are processed in-country, not only stored there.
Your CRM, ERP and case systems through their APIs.
Your existing numbers, through a SIP trunk, cloud PBX or your contact centre platform. WhatsApp, Instagram and web chat run on the same AI employee.
Role-based access, audit logs on every action, limits your team sets, PII redaction, and ComplAI checking every conversation. Your data never trains shared models.
As many calls at once as your lines carry, with 57,000 handled in a single day.
By industry
AI receptionist by industry.
Last updated
Questions clinics and offices ask about an AI receptionist
What is an AI receptionist?
- An AI receptionist is a voice agent that answers your main business line, works out who is calling and why, books or reschedules appointments in your live diary, answers routine questions about hours, location, pricing and insurance, and takes a detailed message when a person is needed. It answers on the first ring at any hour, in the caller's language, and every call is recorded, transcribed and written back to your records. It is meant to replace voicemail and the missed call.
Does it book into our real diary, or just take a request?
- It books. The agent reads live availability in your practice management system, clinic diary, calendar or CRM, offers only the slots that exist, and writes the appointment while the caller is still on the line. Rescheduling and cancelling run through the same connection, and the caller gets a WhatsApp confirmation with the time and location. Where a system has no usable integration, the agent captures the requested slot in full and hands it to a person to enter.
What happens when the caller needs a person?
- During your hours the agent transfers, and the transfer is warm: whoever picks up inherits the caller's identity, the reason for the call and everything said so far, so nobody is asked to repeat themselves. Distress, a complaint, a clinical question or anything above the limits you set are hard escalation triggers regardless of how confident the agent is. Out of hours there is nobody to transfer to, so the agent says that plainly, captures the whole question with the name and number, and routes it to the person who owns it in the morning. It does not claim to be human and it does not invent an answer to keep the caller on the line.
Can an AI receptionist answer in Arabic?
- Yes, and it answers in whichever language the caller opens in, across 90+ languages. Gulf, Levantine and Egyptian Arabic sit alongside English, Hindi, Urdu, Malayalam and Tagalog on the same number, and the agent follows the caller when they switch mid-sentence. The confirmation message and the written note come back in the language the call was actually held in.