AI service desk for IT and HR
Answer staff questions and raise tickets, day or night.
IT faults become complete tickets, HR questions are answered from your policies, and stuck approvals are chased, on voice, WhatsApp and chat.
Example: during a call the AI employee fills the service request in your CRM, choosing the category, sub-category and fault type from your own dropdown lists based on what the customer says. A supervisor agent checks every field against the call, catches a fault type that does not match, recommends the fix, corrects it and saves the record.
One AI employee
for every internal desk.
- IT Help Desk Agent
- Ticket Router
- HR Policy Assistant
- Approval Chaser
- Asset Register Clerk
- Directory Updater
- Timesheet Chaser
- Report Compiler
Whether you run IT support or HR.
Turn every fault into a ticket in the right queue.
IT service desks
Answer policy questions, chase approvals and keep records accurate.
HR and back office
AI employees that answer from your own documents.
In short
xAIa's AI service desk answers staff on voice, WhatsApp and chat, day and night. It raises and routes IT tickets with every field filled in, answers HR and policy questions from your own documents and chases approvals, while each decision stays with the person who owns it.
Enterprise
Built to run inside your enterprise.
Processed in the UAE
Enterprise
Built to run inside your enterprise.
Processed in the UAE
In a UAE cloud, inside your private cloud, or on premise in your own data centre. Speech recognition, the language model and the voice can all run in the UAE, so staff conversations are processed and stored in-country.
Your service desk, HR system and directory, and your CRM and ERP, through their APIs.
Your existing numbers, through a SIP trunk, cloud PBX or your contact centre platform. WhatsApp, Instagram and web chat run on the same AI employee.
Role-based access, audit logs on every action, limits your team sets, PII redaction, and ComplAI checking every conversation. Your data never trains shared models.
As many calls at once as your lines carry, with 57,000 handled in a single day.
By industry
AI for operations teams by industry.
Last updated
Questions IT and HR teams ask about an AI service desk
Can an AI agent actually raise an IT ticket, or does it just take a message?
- It raises the ticket. The agent writes into your service desk through its API with the category, priority, requester, affected asset and a written description in your own fields, then reads the reference number back before the conversation ends. Resolution, approval and closure stay with the people who hold them today.
Does the AI approve leave, expenses or purchase requests?
- No. It can tell a staff member what the policy says, where their request is sitting, who is holding it and how long it has been there, and it can nudge the approver. The approval itself stays with the human who owns it. This is a deliberate limit: an internal agent that could approve its own tickets would break the separation of duties any auditor will test.
What does an internal AI agent do that an intranet knowledge base does not?
- A knowledge base returns documents and leaves the reading to the person. An agent returns the answer for this specific employee, in their language, and then does the next thing: raises the ticket, chases the approval, updates the record. Staff also ask it more often, because a WhatsApp message at 23:00 is quicker than opening the policy portal.
Which channel do staff actually use for internal requests?
- Most internal traffic goes to WhatsApp, because it is already open on the phone and the thread keeps the ticket reference visible. Voice carries the people whose hands are full: engineers on site, drivers, clinical staff on a ward. Chat inside the intranet picks up the rest. It is one agent behind all three, so a request started on a call can be continued in a thread.